LATOKEN’s mission is to put financial freedom at everyone’s fingertips. So that everybody can use money to build and be a stakeholder of the future.
Our aim is to create the economic freedom to own and manage assets and money, free of bureaucracy and corruption. That way people can access money for their health, education, productivity, assets, and investments to become stakeholders of their own future.
This economic freedom can be spread wider with the use of cryptocurrency and assets worldwide.
Mission: Get 4.8 stars in Q3 2021 rating for LATOKEN Android app by managing user feedback, getting 5 star rating from helped users and preparing update letters on what's new in LATOKEN products.
Main performance number: Weekly % of app reviews with rating less than 4 stars changed to 4-5 stars
Second performance number: Weekly amount of product updates prepared to be posted
Third performance number: App Weekly Average Rating
• Work with Telegram chats in CRM : Handle tg chats in CRM, solving users problems, explaining how app/exchange works and getting 5 star reviews from them
• Work with Emails in CRM : Handle incoming emails in CRM, solving users problems, explaining how app/exchange works and getting 5 star reviews from them
• Prepare 'What's new' updates : Collect valuable updates from product units visiting sprints, demos and retros and tell customers - what's new in LATOKEN.
Requirement skills and experience:
- 1y+ personal crypto trading experience - Able to work weekends 12h shifts (8 am to 8 pm MSK time) 4 days / week 3 days off
- Great English communication essential
- Good Russian understanding required
- Excellent customer service skills
- Previous experience - worked with Telegram
- 9m+ experience in SMM / 1y+ experience in marketing in a global business Nice to have:
- Experienced in community management or in copywriting - Indonesian, Turkish, Hindi, Bengali languages - an advantage
- Previous experience in Sales of a complex product - an advantage
Keywords: App rating, support, internal corporate press, Telegram, CRM, technical support, English, Russian, Crypto